![]() ![]() Swarming is a feature that creates a Slack channel for service teams to work on complex and high priority cases and coordinate internal and external partner. Within customer service, teams will be able to access case data instantly within Slack.Automated daily briefs within Slack will help sales reps focus on personalized tasks, meetings and priority deals.Files, conversations and data will be in one place to close deals. Salesforce and Slack are launching account and deal rooms within Slack so sales teams can collaborate around a customer or deal cycle."Traditionally people have been bogged down by multiple systems."Īmong the key Salesforce and Slack integrations: "This is about connecting humans as much as systems," said Seaman. Rob Seaman, senior vice president, said using Slack as an engagement surface for Salesforce is about revamping workflows and processes for what it calls digital HQs. Salesforce President and COO Bret Taylor and Slack CEO Stewart Butterfield will outline the integrations at an event at 1 pm ET. Slack wants to put an end to nonstop meetings and Zoom calls.'Digital HQ' emerges from Salesforce's $27.7 billion Slack acquisition. ![]()
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